FAQs

To empower everyone who loves fragrance and is passionate about building a brand by offering more professional, flexible, and reliable supply solutions.Candlesdeal's mission is to help independent brands, content creators, and retailers turn their ideas into products, making small-batch, high-quality, and personalized scented candles accessible to more consumers.We are committed to building a lighter, faster, and more professional supply platform, making it easier to start and grow a fragrance business without the limits of high MOQs, factory access, or supply chain complexity. Whether you're just starting out or scaling your brand, Candlesdeal is here to be your stable manufacturing and fulfillment partner.We believe fragrance lovers deserve better support.

Candlesdeal was founded by a team of experts with 20–30 years of experience in candle design and production. It specializes in ready-to-ship wholesale, small-batch private label, and dropshipping for the U.S. market. We serve independent brands, e-commerce sellers, small retailers, and content creators.

Yes. Candlesdeal offers a wide selection of ready-made products that can be purchased wholesale or shipped one by one. No customization is required to start working with us.

Click “Register” in the upper-right corner of our website and fill out the basic information. We’ll review your application within 1–2 business days. Once approved, you can view product pricing and place orders.

Use the live chat in the bottom-right corner of the website or email us at support@candlesdeal.com.Support hours: Monday to Friday, 9:00–18:00 (GMT+8)

Ready-to-ship items support 1-piece orders. Private label MOQs generally range from 50–100 units, with some starting as low as 24 units.

Yes. We offer low-MOQ private labeling, including branded stickers, boxes, hang tags, etc.

Absolutely. Share your fragrance preferences, bottle designs, or packaging ideas and we’ll assist with sampling and production.

Standard sampling takes 5–7 business days. Fees depend on requirements. Long-term clients may qualify for free samples.

Orders are shipped from our Los Angeles warehouse. Delivery to most U.S. locations takes 2–5 business days. Dropshipping orders can ship out the same day.

Yes. We offer FBA label printing, packing, and logistics support to ensure smooth delivery into Amazon warehouses.

Yes. You can place orders through the backend or connect with API for automatic fulfillment. The platform automatically supports label printing, single-piece packaging, and shipping.

If there is a quality issue, please contact customer service within 7 days after receiving the goods, provide relevant photos and video evidence, and we will arrange for return or replacement according to the situation.

We welcome independent brands, e-commerce sellers, small retailers, and content creators for long-term cooperation. We support wholesale, private label, and co-creation partnerships with no minimum barrier.

Yes. Every client gets a dedicated manager for 1-on-1 support with product selection, fragrance pairing, sampling, pricing, and more, available both online and offline.

Yes. We offer tiered pricing, project quotes, and exclusive regional or channel partner programs for qualified clients.

Absolutely. We offer template-based label design, packaging suggestions, and fragrance recommendations, making it ideal for new entrepreneurs.

Yes. We offer channel guides, product recommendations, fragrance trend reports, tutorials, and more.

Yes. We support platform dashboard ordering, CSV uploads, and API integration. Credit terms and monthly invoicing may be available to approved clients.

We have two showrooms for in-person visits and consultations:

New York: 37-12 Prince St, Ste 9C, Flushing, NY 11354

California: 13936 Mountain Ave, Chino, CA 91710

Yes. We welcome appointments to view products, sample fragrances, review packaging options, and meet with account managers. Visits are completely free.

We welcome:

· Brands with private label or customization needs
· Wholesalers and e-commerce sellers with purchase plans
· Content creators or teams needing in-person fragrance approval
· Business clients in product development or sourcing

No purchase is required to visit. Please share your intent in advance so we can prepare samples accordingly.

You can book through:

· Our website booking form
· Your dedicated account manager
· Email: hello@candlesdeal.com
· Instagram, WhatsApp, or other messaging platforms

We recommend booking 1–3 business days in advance for proper preparation.

At our showroom, you’ll receive the following support:

· Fragrance testing (bestselling and seasonal scents)
· Physical samples of packaging structures, materials, and labeling solutions
· Customization MOQ guidance and pricing explanation
· Sampling process walkthrough
· Showcase of previous custom projects
· One-on-one product consultation and solution optimization advice

Yes. You can confirm your product plans and submit sample or production orders onsite. Regular samples can be picked up immediately, and custom samples can be registered for shipment.

Yes. We plan to open pop-up showrooms or sample stations in areas like Miami and Dallas. We’ll also host regional meetups across the U.S. Stay tuned on our website and social channels for updates.